This program creates the opportunity for you to provide the best experience possible for your customers. Starting with the RATER model, you will explore key elements of customer service standards, gain clarity on your customers’ expectations, study the seven types of challenging customers, and learn how to navigate difficult customer situations. You’ll also know how […]

Focused on strategic decision making Content Marketing is for business owners who have a clear understanding of their ideal customer(s), where they are/want to be positioned in the marketplace, and are committed to growing their online presence. In this program you will identify the current social media platforms best suited to your business, develop appropriate […]

This program is designed to provide you with a general overview and understanding of the role of HR in your company – whether you have one or 50 employees. In addition to laying the foundation for a practical HR system, the program will provide you with knowledge, tools and templates for recruiting, retaining and engaging […]

The fundamental program in the finance stream of Workplace Education Financial Fundamentals (Level I) is a must have for every business owner. Starting with key accounting terminology this program takes you step-by-step through the basics of the your business finances. By the end of the program you will understand bookkeeping basics, be able to read, […]

The intention of this program is to provide you with a general overview and understanding of the role of performance management as an integral function of HR in your company – whether you have one or 50 employees. In addition to laying the foundation for a performance management system, the program will provide knowledge, tools […]

More than ever before business leaders and those managing people are called to a higher place in terms of their vision, alignment with purpose, ethical practices, decision-making abilities, creative problem solving skills, and success with engaging and inspiring employees. The most transformational leaders will tell you that achieving this and sustaining it on a consistent […]

Revolutionize your content marketing strategy and propel your business to new heights with Content Marketing using AI. In this dynamic program you will plan your content marketing strategy, define your audience, learn effective differentiation strategies, train ChatGPT as your assistant, develop publishing plans for FaceBook and YouTube, explore features in Canva to create enhanced visual […]

If you have been wanting to know how to create and manage your own company’s website, Website Design (Level I) has your answers. You’ll begin by exploring various website creation options and costs; and proceed step-by-step so that you will know how to go from idea to website launch. (Please note that this program does […]

The intention of this program is to provide you with a general overview and understanding of the role of performance management as an integral function of HR in your company – whether you have one or 50 employees. In addition to laying the foundation for a performance management system, the program will provide knowledge, tools […]

Legal Essentials is the ideal program for any business owner who wants to understand the legal implications of various aspects of a business. From understanding what makes a contract legally enforceable, identifying potential issues with business contracts , constructing a client contract or contactor template, and constructing an employment contact to knowing when a change […]

Save time by learning how to use Microsoft Excel more efficiently and effectively. Starting with how to build and use a spreadsheet this program provides you a hands on journey through many of the Excel tools and features. Templates, formulas, formatting, customizing, copying and pasting, charts and graphs, and keyboard shortcuts will help you spend […]

Building on the concepts covered in Financial Fundamentals (Level I), this next program in the finance stream of programs will take you deeper into understanding the various forms of business structures and analyzing the financial statements to enhance decision making. In addition, you’ll learn how to carry out financial planning for your business by creating […]