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Customer Service Excellence
September 17 @ 9:00 am - 1:00 pm
This program creates the opportunity for you to provide the best experience possible for your customers. Starting with the RATER model, you will explore key elements of customer service standards, gain clarity on your customers’ expectations, study the seven types of challenging customers, and learn how to navigate difficult customer situations. You’ll also know how to evaluate the customer experience you offer and draw from proven strategies to optimize it for your business.
A 40-hour course that runs same time, same day for 10 weeks.
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