Communication Skills for Frontline Employees – Level I

Poor communication can lead to misunderstandings, missed deadlines, and frustration among colleagues. It could even result in a breakdown of team morale and lead to more serious consequences such as decreased productivity and employee turnover.
Communication Skills for Frontline Employees (Level 1) covers crucial topics such as interpreting basic body language clues, para-verbal communication, the four main communication styles and triangulation in the workplace. We’ll also dive into managing difficult conversations so your employees can handle whatever tough situations come their way with confidence.

* As a foundational program, this is a prerequisite for other programs including Transformational Leadership (Level I).


A 40-hour course that runs same time, same day for 10 weeks.

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